A word from the Team: Betrealm Casino was founded in 2016 and through our knowledge and a desired team of employees we have been committed to bringing you the most fair, LIVE, secure and entertaining online games on the internet. Betrealm Casino means the company Platypus B.V. a company registered in the Commercial Register of Curaçao with number 136428, regulated by the Government of Curaçao.
At we are committed to provide fair play at all times. At , we are always excited and happy to bring new games and service to our players. Every winner is an ambassador of gaming, and that is why: when you win, we win.
Betrealm Casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to our secure server, which is protected by the latest firewall. Your personal information is kept confidential and secure and is not shared with other organizations for commercial purposes.
Betrealm Casino is committed to Customer service. We have implemented a professional customer support team ready to assist you. Please do not hesitate to contact the Team.
The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.
Betrealm Casino is operated by Platypus B.V., a company registered in the Commercial Register of Curaçao with number 136428 and address New Haven e-Zone, Emancipatie Boulevard Dominico F. “Don” Martina 29, Curaçao. Platypus B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming License #5536/JAZ issued by the Government of Curaçao. Playpearls Ltd, 22/11, Vincenti Buildings, Strait Street, Valletta VLT 1432, Malta is engaged with payment processing.
This page (including the documents referred to) constitutes betrealm.com web pages Terms and Conditions, and every individual, person or registered user using the site must accept these T&C without exception. Please make sure that you read through these T&C completely and carefully before you start using the Website because we assume that everyone using the Website has read the whole content of the T&C and agrees with them. In any case you do not accept these T&C in their entirety you should not use or continue using the Website.
In these Terms and Conditions, unless the context otherwise requires:
”Betrealm Casino” means Website URLs and other linked URLs are owned, maintained and operated by betrealm under the license of Curaçao and its physical address: E-Commerce Park Vredenberg.
”User” Means yourself or any person who after reading these Terms and Conditions agrees, registers or uses the website in any way. Registration will be deemed to be use of the Website.
”Website” means the URL betrealm.com and other related URLs which are owned, maintained and operated by Betrealm Casino, under licence of Curacao.
”Account” means the account opened during the registration procedure by the User and used to participate in the Games.
”Registration” means the completion of the registration procedure by the User with Betrealm Casino.
”Games” means all the games provided by Betrealm Casino and games that may time to time become available on the Website.
”Login Details” means the username and password of the User necessary for the User to gain access to his Account and to the Games.
“Available Balance” means the amount of credit available in the Account, to be used by the User for Games.
”Balance Available for Withdrawal” shall mean the Available Balance, in part or in whole, that is available for withdrawal by the User.
1.1These Terms and Conditions constitute a binding agreement between Betrealm Casino and the User as soon as the User ticks the ”ACCEPT” checkbox. By doing so, the User signifies that he has read and accepted these Terms and Conditions in their entirety before finishing the registration procedure.
1.2Betrealm Casino is operated by Platypus B.V., a company registered in the Commercial Register of Curaçao with number 136428 and address New Haven e-Zone, Emancipatie Boulevard Dominico F. “Don” Martina 29, Curaçao. Platypus B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming License #5536/JAZ issued by the Government of Curaçao. Playpearls Ltd, 22/11, Vincenti Buildings, Strait Street, Valletta VLT 1432, Malta is engaged with payment processing.
1.3The User accepts that Terms and Conditions may be updated by us time to time and agrees with possible changes. If the User does not read and accept the Terms and Conditions entirety he should not use or continue using the Website.
1.4We reserves the right to add, remove and amend Games and their respective rules from the Website. It is sole responsibility of the User to ensure that he is aware of the amendments. Continued use of the Website following any changes to the Terms and Conditions will be deemed to be an acceptance of the Terms and Conditions as amended.
1.5Maintaining the Account with , rules and explanations for participating in any of the Games and other important information is provided in separate links on the Website and are incorporated into these Terms and Conditions by reference.
1.6These Terms and Conditions are published in a number of languages only for information purposes and ease of access by players.
2.1By accepting these Terms and Conditions the User hereby declares and warrants that:
2.2The User convince that all information provided to during the term of validity of this agreement is complete, true and correct, and that the User shall immediately notify of any change of such information.
2.3Betrealm Casino takes no responsibility if the User loses whole or part of the money deposited into the Account and the User understands this risk.
2.4It is the Users sole responsibility to know whether online gambling is legal in his country of residence.
2.5The User is solely responsible for reporting, accounting and paying any taxes applicable under relevant laws for any winnings that the user receives from Betrealm Casino.
2.6The User shall only use credit and debit cards and other financial instruments that are valid and that lawfully belong to the User.
2.7All the Games, software and content of the Website that Betrealm Casino makes available to the User is owned by Betrealm Casino or other Third Parties and is protected by copyright.
2.8The User may only use content of Betrealm Casino Website for his own personal, recreational uses in accordance with all rules, Terms and Conditions hereby established and in accordance with all applicable laws, rules and regulations.
2.9The User shall use courteous manners, all rude and inappropriate language is prohibited.
2.10It is the User's sole responsibility to print these Terms and Conditions and all transactions effected in relation to the use of the Website and to keep them in an easily accessible and safe place.
2.11Betrealm Casino takes no responsibility if the Website and links does not work properly. The User agrees that he is using the Games and the services Betrealm Casino Website provides at his own risk. Betrealm Casino shall not be liable for any amount exceeding the funds deposited by the User and shall not be liable for any indirect or consequential losses including loss of profits or winnings.
2.12Betrealm Casino and its employees do not guarantee that the Website is and works flawless, or the Website and the Games included on the Website will be accessible without interruptions. Betrealm Casino does not guarantee that the Website is fit for their purpose. The User accepts that Betrealm Casino, its employees and business partners are not responsible in any case for any cost, loss, expenses, damage, consequential, incidental or otherwise, arising in relation to the User's use of the Website or participation in the Games.
2.13Any person or User may at their own discretion choose to exclude themselves from playing any Games on the Website. The User need to contact by sending an email on email@example.com and indicate that he wants to stop playing on Betrealm Casino Website.
2.14Any Player found to be using any form of computer aid in their betting (such as bots and other automated processes) will be banned play in the casino and their accounts blocked permanently. The Player should not play on the same game across multiple websites of the same live table feed at the same time, should not use computer aids, mathematical equations or betting systems to play. Using any combination of these will lead player account to be blocked and funds to be frozen. Betrealm Casino will reserve right to notify authorities in all cases.
3.1Betrealm Casino receives deposits, manages funds and/or accomplishes withdrawals. Betrealm Casino manages the Account completely and calculates available funds, pending funds as well the amount of the winnings. These amounts are considered as final and are not subject to any dispute. Betrealm Casino uses dedicated reputable external Payment Solution Providers to act, receive and pay funds on behalf of Betrealm Casino, with access to these services being processed by Betrealm Casino. When providing access to online trading services via betrealm.com, Betrealm Casino. undertakes to act honestly, fairly and professionally in accordance with the best interests of clients. Subject to the T&C, any relevant liability towards clients in this regard, subject to this having been duly established under law, shall fully rest with Betrealm Casino.
3.2Registration to the Betrealm Casino Website needs to be accomplished using the website betrealm.com/sign-up. The User need to be registered to the Betrealm Casino Website in order to participate in any of Games for real money. A request to open an Account is made by filling up the Betrealm Casino own registration form which can be found at the registration website indicated above. Betrealm Casino reserves the right to refuse to register or to open an Account for the User at its sole discretion.
3.3During the registration procedure the User must fill up all mandatory information requested into the registration form so the information provided is true, complete and correct. The User has sole responsibility to ensure that the registration information he provides is true, complete and correct and the User hereby warrants to Betrealm Casino that the information provided is true, complete and correct.
3.4Betrealm Casino reserves the right to perform verification procedures, whether itself or through third parties. If Betrealm Casino founds out that the information provided contains false or misleading information an Account may be blocked or closed permanently. Betrealm Casino reserves the right to request the User to produce official documents to prove his identity. Betrealm Casino also reserves the right to request for address verification by asking for copies of bank statements, utility bills or any other document Betrealm Casino considers fit. If the User refuses, does not produce or we haven't receive any such documents requested in, Betrealm Casino will be entitled to block the Users account or possible close it permanently.
3.5During the registration process the User will have to choose his Login Details for login into the Website. The User has sole responsibility to ensure that the Login Details are protected and kept securely. The Login Details are personal and the User must not disclose his Login Details to anyone. If the Login Details has been exposed to third parties, whether intentional, negligent or accidental, Betrealm Casino is not responsible for any abuse or misuse of an account by third parties.
3.6Betrealm Casino is not responsible of the confidentiality of Login Details but it is sole responsibility of the User. Any actions implemented using the Login Details of the User will be considered as being implemented by the User and any liability arising from such use shall be strictly of the User. The Account is individual and the User has complete responsibility for Account obligations and also entitled to all profits and benefits. If Third Parties are aware of Login Details it is the sole responsibility of the User to inform Betrealm Casino and it is sole responsibility of the User to change such Login Details.
3.7Each person including the User shall only register to Betrealm Casino with one Account. If we notice that same person has or attempts to open more than one Account, all the Users Accounts may be blocked or possibly closed permanently.
3.8Only one Account for each household is allowed. If two or more users share the same household, Betrealm Casino must be informed, by the Users residing in the aforementioned household. Also Transfer or sale of funds from one User to another or from one Account to another is prohibited.
3.9Betrealm Casino reserves the right to close down existing Accounts without explanation. In this case, if there is no proof of fraudulent behaviour, the full balance will be paid out to the User. Betrealm Casino also reserves the right to report to the appropriate authorities, if any User is involved in any form of suspected fraudulent behaviour.
3.10It is the choice of the User, upon registration, to choose the currency of his Account. Payments received in a different currency from that chosen by the User will be converted by Betrealm Casino into the currency of the account at the prevailing exchange rate. The user accepts that any exchange fees as a result of such conversion will be incurred by the User.
3.11The User can make deposits to Betrealm Casino by using following currencies: EUR, or in any other currency as may be specified by Betrealm Casino.
3.12The currency of the Account may be changed by the User to any of the currency as specified by Betrealm Casino but only when Account balance is less than one (1) unit in currency. The User also accepts that any exchange fees as a result of such conversion will be incurred by the User.
3.13If the User does not log on to his account for a consecutive period exceeding 12 months, Betrealm Casino deems that the User account is ”Inactive”. Once the account is deemed to be inactive, the User agree to pay Betrealm Casino a monthly administrative fee of EUR 5 - or the current balance of the account if less – as long as a balance remains positive. Therefore Betrealm Casino is authorized to debit this fee from the Users Betrealm Casino Account in the beginning of the next month following the day on which the Users Betrealm Casino account is deemed inactive. This fee will be collected until the Account is re-activated or until the account balance is zero. The Account admin fee is charged as permanently inactive Betrealm Casino customer accounts require considerable organizational efforts.
3.14In order to place bets or participate in Games offered by the Website, the User has to have Available Balance in his account. Betrealm Casino does not grant any credit whatsoever for the use of its website or of any of the Games. If the Available Balance is less than the minimum required amount to place the bet, the bet placed will be invalid.
3.15Betrealm Casino offers various of different payment methods. All information required to deposit funds into the Account can be found from the deposit page of the Website. The User may choose a deposit method depending on his country of origin and if the method is valid in his country of origin. The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376. Betrealm Casino reserves the right to take action to verify the identity of the User when effecting deposits into the Account.
3.16Depending on the deposit method selected by the User, deposits may incur third party charges. It is the Users sole responsibility to take care that he is aware of these possible third party fees that banks and financial institutions may independently charge the User for deposits made into the Account.
3.17When using a credit or debit card for depositing funds, Betrealm Casino accepts such deposits only after an approval and authorisation code is received from the bank or financial institution providing such financial instruments. If Betrealm Casino does not receive such approval and authorisation code the account will not be credited with these funds.
3.18The User may withdraw funds from his Account by issuing Betrealm Casino with a valid notice of withdrawal made via the Betrealm Casino website. All withdrawal requests received by email, phone, or any method other than through the withdrawal page on the Website shall not be accepted. The amount of funds that may be withdrawn may not exceed the Available Balance on the Account.
3.19Whenever possible Betrealm Casino will effect withdrawals using the same method and account chosen by the User to make deposits however Betrealm Casino reserves the right to change the withdrawal method by its sole discretion. Withdrawals may incur charges by third party banks or financial institutions depending on the deposit and withdrawal method selected by the User. In reference to clause 2.12 it is the Users sole responsibility to take care that he is aware of these possible third party fees.
3.20Prior to effecting a withdrawal, Betrealm Casino may request the User to provide copies of legal photo identifications such as copies of passports, national identity cards or any other form of identification Betrealm Casino shall deem valid at its own discretion. If the User has deposited funds using a credit card or if the withdrawal method shall be to a credit card, Betrealm Casino may request for copies of the front and back of the credit card in question, when for the User's own protection from the front of the card all numbers except last 4 digits shall be covered and from the back of the card CVV/CVV2 number shall be covered.
3.21If the Betrealm Casino account is mistakenly credited with credit, winnings or other funds, the User is obligated to inform Betrealm Casino immediately using email, phone or fax. The amount mistakenly credited will remain property of Betrealm Casino without exception and the User shall transfer the amount in question from the Account back to Betrealm Casino instantly. If the User withdraws any such funds mistakenly credited, the User shall be a certain and liquidated debtor towards Betrealm Casino for the amount withdrawn which debt shall be immediately due. If the User place any bets on Games using such mistakenly credited amounts, winnings or funds these bets shall be invalid.
3.22Betrealm Casino will carry out additional verification procedures for any payout exceeding the equivalent of two thousand Euros (EUR 2,000). These action shall be carried out within reasonable timeframe to avoid any inconvenience. Betrealm Casino may carry such verification procedures in case of lower payouts. To avoid any doubt, Betrealm Casino may delay the crediting of any such payment to the user account until such verification measures are carried out.
3.23The Account may be closed at any time by the User. All available balance in the Account will be returned to the User and repayment method for these funds will be Betrealm Casino's sole discretion. Betrealm Casino shall deduct payment charges for such withdrawals. If a user is found to systematically use any parts of the systems in a way for which it is not intended to be used in order to gain money the account will be immediately adjusted to remove money gained from such activity and the Account may be permanently closed.
3.24Betrealm Casino reserves the right to close an Account and to refund the User the Available Balance, excluding relevant withdrawal charges incurred, at Betrealm Casino's absolute discretion and without giving prior notice or any obligation to state a reason.
3.25Betrealm Casino may close an Account if the User has not logon with hes Login Details for a consecutive period exceeding 12 months. After a notification has been sent to the registered e-mail address of the User, whole balance may be removed from the Account. If the User does not carry out the transaction for 30 months, Betrealm Casino shall remit the balance to the User. If the User cannot be sufficiently located, Available Balance shall be transferred to the Gaming Authority.
3.26Bonuses awarded by Betrealm Casino can only be received once per person and/or account, household, email address, IP address, credit card number and environments where computers are shared (university, library, workplace, etc.). Betrealm Casino reserves the right to confiscate any existing funds and close an Account if evidence of abuse or/and fraud is found. If bonuses awarded by Betrealm Casino to the User have not been used within 2 months, such bonuses will be withhold and removed.
3.27Each bonus awarded by Betrealm Casino need to be wagered 20 times, unless mentioned otherwise in the promotion sent by Betrealm Casino, before the User is entitled to make a withdrawal request. If the wagering requirements are not met by the User, Betrealm Casino reserves the right to decline withdrawal request. Without exception bets in LIVE games, Roulette or BlackJack does not count as wagered bets.
3.28Withdrawals: The withdrawals cannot be successive, the player will have to wait until the first withdrawal to pay in full, in order to carry out a second withdrawal
3.29The player creating a duplicate account at Betrealm Casino , all his account will be immediately suspended, and winnings will be forfeited.
3.40A non-VIP player making a deposit of 25 € / $ / GBP or 50 € / GBP / $ will not be able to withdraw more than 10X his initial deposit. The player who does not complete the bonus conditions will not be able to make a withdrawal. A player who has received a cashback may withdraw a maximum of 10X cashback The player who has received a cash of 10 € will be able to withdraw up to 10X the sum of the cash
4.1The User hereby acknowledges and consents that Betrealm Casino may process his personal data for the purposes of allowing the User to access and use the Website and in order to allow the User to participate in Games and to provide ancillary services to the User. Betrealm Casino hereby acknowledge that it will only use the personal data of the User to allow the User to participate in the Games and to carry out operations relevant to the participation in the Games by the User. The personal data of the User shall also be used for the purposes of carrying out verification procedures in relation to the participation in the Games by the User.
4.3The User must promptly inform Betrealm Casino of any changes in any of the information given by the User, and is sole responsible to amend the information himself.
4.4The User hereby consents Betrealm Casino to disclose personal data to credit rating agencies, fraud detection agencies and anti-money laundering agencies.
4.5The User herby consents Betrealm Casino and/or its possible service providers to transfer personal data from one country to another in order to provide the user with and efficient service.
4.6In order to make the visit to the Website by the User more user-friendly gaming environment, to keep track of visits to the Website and to improve the service, therefore Betrealm Casino collects a small piece of information sent from the browser, called cookie. The User may if he desires turn off the collection of cookies as further provided in the relevant browser instructions. The user acknowledges that turning off cookies may restrict his use of the Website.
4.7The User hereby agrees that Betrealm Casino keeps him informed from time to time about changes on the Website, promotions and new services. The User may opt out from this service by contacting Betrealm Casino Customer Service.
4.8Betrealm Casino complies with the Anti-Money Laundering Act. If the User has suspicious transactions, Betrealm Casino shall report to the relevant competent authorities in Malta. If the User becomes aware of any suspicious activity relating to any of the Games of the Website, the User must report this to Betrealm Casino immediately.
4.9Betrealm Casino may suspend, block or close an Account and withhold funds if requested to do so in accordance with prevailing legislation in Curaçao regulating the Prevention of Money Laundering and Terrorist Financing.
4.10If the User breaches any provision of these Terms and Conditions or, Betrealm Casino has a reasonable ground to suspect that the User has breached them, Betrealm Casino reserves the right not to open, to suspend or to close the Account, withhold payment of winnings and apply such debit on the Account to the amount of any damages due by the User to Betrealm Casino.
4.11If Betrealm Casino suspects that the User is engaged in illegal or fraudulent activities when using the Website; or in breach of these Terms and Conditions; or that the User is having problems with creditors or anything else which is otherwise detrimental to its business, Betrealm Casino may freeze or terminate the User’s account or cancel any stakes at our absolute discretion.
4.12The User is hereby acknowledging that Betrealm Casino shall be the final decision-maker of whether the User has violated Betrealm Casino’s rules and Terms and Conditions. This may result in suspension or permanent barring of the User from participating and using any of the services offered by the Website and Betrealm Casino.
4.13If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
4.14Betrealm Casino website and all content is copyrighted. betrealm.com is the uniform resource locator of Betrealm Casino and no unauthorised use may be made of this URL on another website or digital platform without our prior written consent. Any unauthorised use or reproduction may be prosecuted.
4.15You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for Your participation in any of the Games. The online casino hereby reserves the right to invalidate or close Your Member Account or invalidate Your participation in a Game in the event of such behaviour.
4.16The computer software that we make available to You is owned by the Online casino or other third Parties and protected by copyright and other intellectual property laws. You may only use the software for Your own personal, recreational uses in accordance with all rules, T&Cs hereby established and in accordance with all applicable laws, rules and regulations. All professional including team playing is against all rules.
4.17Online Casino reserves the right to cancel your account for any reason whatsoever at any time without notifying you. Any balance in your account at the time of such a cancellation will be credited to your credit/debit card or financial account.
4.18We also reserve the right, at our sole discretion, cancel or suspend your account (notwithstanding any other provision contained in the Terms and Conditions) where we have reason to believe that your account may have been used for any of the following activities:
4.19If we have reasonable grounds to believe that You have participated in any of the activities set out in clause 4.18 above then (in addition to any suspension or termination of Your account enacted), we reserve the right to withhold all or part of the balance and/or recover from Your account deposits, pay outs, bonuses, winnings that are attributable to any of the practices contemplated. In such circumstances, Your details will be passed to the applicable Authority, Regulatory Body or any other external third parties. The rights set out here are without prejudice to any other rights that we may have against You under these Terms and Conditions or otherwise.
5.1This Agreement constitutes the entire agreement between the User and Betrealm Casino with respect to this Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and Betrealm Casino with respect to this Website.
5.2A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
5.3These Terms and Conditions are governed by the Laws of Curaçao and the parties submit to the jurisdiction of the courts of Curaçao and/or the Arbitration Insititue of the Netherlands Antilles and Aruba (AINAA), in accordance with the rules of arbitration of said Institute.
The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.
6.1E-PRO is a payment solution provided by EMP Corp, an E-money agent, based on E-money and Ewallet.
6.2E-PRO is an E-Voucher issued by EMP Corp, being resold by First Remit Limited (UK), a registered money service business with Her Majesty's Revenue and Customs certificate number 12679642 & fully authorized by the UK Financial Conduct Authority (FCA) as a payments institution, with reference 622935.
6.3E-Pro e-Vouchers resold by First Remit will show in your card statement as "Online Payment".
6.4An E-VOUCHER, constituting electronic money, is generated in the event of an intervention by EMP Corp to pay for the services offered on the MERCHANT SITE
6.5If the payment service provider is EMP Corp, the transaction will result in the creation and purchase of electronic money issued by an E-money Issuer, to be used to credit an E-wallet
Although gaming can be an entertaining and profitable pastime, you can’t be a winner every time. Losing is a part of the game and you need to understand that, as well as be prepared for it to happen from time to time. Because of this, you should always play responsibly and not risk money that you cannot afford to lose. If you play responsibly, you won’t have to worry about getting addicted and by consequence losing perspective of time and money. We at Betrealm Casino aim to ensure your gaming experiences stay as positive as possible – even when you’re not so lucky. Therefore, we work hard to help you maintain control of your own gaming.
You should always be in control, part of that means setting your own gaming limits , budgets, and boundaries. We can deliver the tools necessary to prevent unhealthy gaming behavior, allow you to stay in control and play responsibly.
Sometimes the heat can get the best of us. We can offer you a variety of cool off options, ranging from 24 hours to 6 months of self-exclusion. If you feel you need a longer period than that or even permanent exclusion – please contact Customer service.
Worried about the younger generation having access to this site? If you as an adult share your computer with people who are not yet of age, always take the necessary precautions to protect your usernames, passwords and banking details from being used by anyone but yourself. There’s actually software that can do this for you, two examples being NetNanny and Cyber Patrol. Further questions? Contact us
It is illegal for anyone under the age of 18 to open an account and/or gamble with Betrealm Casino. The Company reserves the right to request proof of age from any customer and may suspend an account until adequate verification is received.
If you’re worried that a close friend or family member has a problem with gambling, you should contact our support department. They have a lot of experience in dealing with these issues and can help both you and the person you’re worried about on the right track.
Here you will find contact information to organisations that can help gamblers, people with a gambling problem, and their family and friends.
Your privacy is important to Playpearls Ltd. and our subsidiaries, which includes Platypus B.V. a company registered in the Commercial Register of Curaçao with number 136428 and address New Haven e-Zone, Emancipatie Boulevard Dominico F. “Don” Martina 29, Curaçao. Platypus B.V. is duly licensed through a sublicense granted by C.I.L. Curaçao Interactive Licensing N.V., pursuant to Master Gaming License #5536/JAZ issued by the Government of Curaçao.
Playpearls ensures that your privacy is protected. When using this website we ask you to provide certain information by which you can be identified, and you can be assured that it will only be used in accordance with this privacy statement. Playpearls may change this policy from time to time by updating this page. This policy is effective from May 2018.
Data Controller and Owner.
Data Protection Officer (DPO)
PlayPearls appointed a Data Protection Officer ('DPO'). While our DPO can be reached at firstname.lastname@example.org, the Platypus Customer Service team will be your initial point of contact if you wish to exercise your rights. Please see the 'Your Rights' section below.
Personal data collected, will not be used for a purposes outside of those specifically detailed in this policy unless we obtain consent from you, our user. We are the sole owner of the personally identifiable information collected on this site. We collect this information for the sole purpose of registering a user on our website.
Only the necessary personal data is collected from users for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Additional Information collected:
We may also collect the following information:
Under the General Data Protection Regulation, you, as a data subject have a number of rights, which are detailed below. Some of these only apply in specific circumstances and are qualified in several respects by exemptions in data protection legislation. We will advise you in our response to your request if we are relying on any such exemptions.
1.No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
2.A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
3.We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
4.Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc.
Withdraw your winnings directly to your bank account. It usually takes a maximum of one working day (24h) for our Payments Department to process your withdrawal and confirm it. After processing it will take 2-5 working days for the money to arrive to your bank account. The minimum withdrawal amount is €50.00. There may be additional document inquires in large amount withdraws
In order to make a bonus withdrawable, the initial deposit plus bonus must be played through the number of times specified in the bonus offer/promotion terms & conditions. Players from Poland, Kazakhstan and Russia must play through the deposit plus bonus 200 times before the welcome bonus becomes withdrawable.
Not all games contribute the same percentage to a player’s wagering requirement unless otherwise stated:
Wherein any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a player or a group of players, which due to a deposit bonus, enhanced payments, free bets or any other promotional offer results in guaranteed player profits irrespective of the outcome (whether individually or as part of a group) the Casino reserves the right to reclaim the bonus of such offers. It is in its absolute discretion to settle the bets/stake, void the free games or void any bet funded by the deposit bonus.
No minimal risk wagering is allowed to contribute towards any part of any promotion, including bonus wagering requirements or the accumulation of any points. Players deemed to be purposefully using minimal risk wagering tactics to redeem their bonus of cash prizes, incur the risk of having their bonus, cash prizes and any subsequent winnings removed. By minimal risk wagering we mean that any wager placed with the obvious intent of achieving high bet volume with minimal expectancy will be deemed abusive towards the bonus offer. Example: simultaneous wager on both black and red in roulette, or covering of the vast majority of the table.
Players staking 10% or over the value of their real money deposit in a single bet prior to wagering the deposit 5 times or over, with the intention of drastically increasing their bankroll will be flagged as high-risk players and shall be monitored. Example: a player depositing €100, then immediately proceeds to wager over €20 per hand will be deemed high-risk user. High-risk players will not automatically be deemed advantage users, but will fall under a higher level of security and their gameplay will be monitored for changes in bet value.
A player who wagers high value hands with the sole purpose of rapidly increasing bonus bankroll, then proceeds to drastically decrease their bet values (less than half) without having reasonably decreased his/her bankroll, will be considered to employing unnatural betting patterns for the purpose of gaining advantage. Such cases may require the Casino to immediately disqualify the bonus and any winnings therefrom derived. Each case will be investigated and acted upon accordingly. This type of game-play is thus strongly discouraged.
Any player found to be employing a strategy by which the player places high value bets while playing on any game with specific bonus weight decreased to or less than 30% (any table game, card game, video poker etc.) and then proceeds to place bets of a value less than their current average bet while changing game type to higher weighted games (slots, scratch cards etc.) such player will be immediately disqualified from the bonus and face enforcement where the player’s account may be closed. In such regard no discussions will be to be entered into.
If the Casino becomes aware of any player who, in the course of participating in any promotion or offer, has acted in breach of any of the above conditions, or any other Term and Condition within this contract, then the Casino may opt to any one or more of the following:
The Casino carries out random checks on players’ play behaviour and carries out a full check on a withdrawal request.
The Casino reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.
The following descriptor will appear on your credit card or bank statement: ALW*Betrealm44563786376.
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